OnBase is OnPoint.. mostly
March 08, 2017

OnBase is OnPoint.. mostly

Jared Jozsa | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnBase by Hyland

At the state of Nebraska, we use OnBase as a records retention solution as well as an overall ECM (Enterprise Content Management) solution. We create various solutions for our users (state departments/agencies) to utilize OnBase, and we have replaced many agencies' dependence on paper forms. One of our biggest projects was/is taking multiple inspection reports that are filled out by different state inspectors and creating them as Unity forms - the inspectors now use tablets with OnBase Briefcase out in the field.
  • One thing that has proved invaluable is OnBase's ability to keep everything contained within itself - data, form data, etc.
  • OnBase uses web-based sharing in its document retrieval which is extremely useful as a state agency - we can let the members of the public search our database for various records (assuming said records are available to the public).
  • OnBase's briefcase functionality allows our inspectors to use the Unity forms when they are offline and out in the field.
  • Hyland is a big company, and one thing that would be nice to see change is their dedication to customer satisfaction (i.e. tech issues, tech support).
  • Some of the modules that are part of OnBase as a whole can be difficult to use as small pieces often change between versions and are not documented efficiently.
  • OnBase has proven to be very useful in state-wide collaboration between the various agencies we do business with.
  • It handles ECM quite well, and has become an integral part of development at the state of Nebraska.
If you're a smaller company who doesn't have an IT staff available - OnBase is a great solution to fit your needs; Unity Designer allows non-programmers to efficiently create Unity forms.

If you're an adept programmer, you will find Unity Designer to be somewhat frustrating at times; it is built for people who are not programmers.

OnBase Feature Ratings

Content capture & imaging
8
File sync, storage & archiving
8
Document management
8
Records management
9
Content search & retrieval
10
Enterprise content collaboration
10
Content publishing & creation
7
Security, risk management & information governance
9
Contract lifecycle management
8