Overall Satisfaction with OnBase by Hyland
At the state of Nebraska, we use OnBase as a records retention solution as well as an overall ECM (Enterprise Content Management) solution. We create various solutions for our users (state departments/agencies) to utilize OnBase, and we have replaced many agencies' dependence on paper forms. One of our biggest projects was/is taking multiple inspection reports that are filled out by different state inspectors and creating them as Unity forms - the inspectors now use tablets with OnBase Briefcase out in the field.
- One thing that has proved invaluable is OnBase's ability to keep everything contained within itself - data, form data, etc.
- OnBase uses web-based sharing in its document retrieval which is extremely useful as a state agency - we can let the members of the public search our database for various records (assuming said records are available to the public).
- OnBase's briefcase functionality allows our inspectors to use the Unity forms when they are offline and out in the field.
- Hyland is a big company, and one thing that would be nice to see change is their dedication to customer satisfaction (i.e. tech issues, tech support).
- Some of the modules that are part of OnBase as a whole can be difficult to use as small pieces often change between versions and are not documented efficiently.
- OnBase has proven to be very useful in state-wide collaboration between the various agencies we do business with.
- It handles ECM quite well, and has become an integral part of development at the state of Nebraska.