Overall Satisfaction with ConnectWise Manage
Connectwise manage is used across the whole organization. We use it for our CRM system as well as tracking sales opportunities, projects, and time. Before Connectwise we had to use several different programs to accomplish the same thing, so this makes things easier by pulling it all together.
The problem is the software is very slow and the various tabs often lock up. I have noticed increasing problems with this for the last year. When I contact support, there are no good solutions for this.
The problem is the software is very slow and the various tabs often lock up. I have noticed increasing problems with this for the last year. When I contact support, there are no good solutions for this.
- Dashboards to provide an overview
- Workflows to manage processes and send reminders
- Being able to tag the resources needed unique to every ticket or project
- Have expense reports built into the same system as time entry
- The report manager is still hard to use
- We have the cloud version, and some days it has a lot of latency
- quoting is an addon or a separate program
- locks up a lot
- report writer is slow & clunky to use, not very user friendly
- need more time frequencies for invoicing for multiyear
- Better visibility between sales, engineering and management
- Easier to schedule people's time
Do you think ConnectWise PSA delivers good value for the price?
Yes
Are you happy with ConnectWise PSA's feature set?
No
Did ConnectWise PSA live up to sales and marketing promises?
No
Did implementation of ConnectWise PSA go as expected?
No
Would you buy ConnectWise PSA again?
Yes
ConnectWise PSA Feature Ratings
Using ConnectWise Manage
25 - Our entire business uses connectwise in some capacity
1 - We have our head engineer to handle most Connectwise issues.
Using ConnectWise Manage
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Feel confident using | Unnecessarily complex Not well integrated Slow to learn Cumbersome Lots to learn |
- nothing is elegant
- locks up/freezes alot
- increasing problems
- increasing problems with integration with QuoteWerks
- report writer is so slow to use it is unusable
Yes, but I don't use it