Sovereign Systems Customer Review
Updated January 08, 2018

Sovereign Systems Customer Review

Derek Williams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Sovereign Systems

  • Excellent with the installation, configuration, and support of the EMC line of storage arrays.
  • Valuable resource in the decision-making process of purchasing and configuration of the VMware product suite.
  • Project management has been key to the success we have had with Sovereign Systems.
  • There isn't much depth in the Citrix arena. Unfortunately, this limits us from being able to consolidate with Sovereign Systems as our only partner.
I have only used Soverign Systems in regards to array storage, storage fabric, and miscellaneous software. However, I will say that for EMC, Brocade, and VMware related questions/support, they are typically where we turn to prior to even calling the product support team.

A mentioned previously in the survey, they are lacking in Citrix specialization, this forces us to use a different vendor for our licensing support. In addition to Citrix, we have used Dell Compute for legacy as well as our latest refresh of hardware, and Sovereign Systems has only recently (that I am aware of) started to specialize in the support and resell of Dell Compute with the recent Dell/EMC merger.

Evaluating Sovereign Systems and Competitors

I would not change any portion of my evaluation and selection process. Even more so now after our Epic EMR implementation, I see how having Sovereign Systems as a partner help that project be a success. We could not have stayed on our aggressive timeline without support from their professional services team.