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Great company to work with
April 18, 2017

Great company to work with

Alan Sheehan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Overall Satisfaction with Sovereign Systems

  • They have very competent people that we are comfortable working with. Some things for us that may be a once in a blue moon type activity are the things that their guys do weekly.
  • Very good software driven solutions (see SovLabs). It's not uncommon for their guys to demo things for us in SovLabs which is useful to see what we can expect in our own environment.
  • Good at being attentive and always quick to respond. Our rep John Kunik is always good at being Johnny on the spot whenever we need him.
  • Some vendor bias in sales processes, this can be natural for many companies though but I do wish our last engagement could have gone better. Despite going with a different vendor for that purchase we are still using Sovereign for configuration and design assistance due to the history and trust we have in their technicians.
They are easily our go to company for anything revolving around VMware suite, whether that is infrastructure related, automation related, or monitoring related. It's a no brainier to get their assistance with a lot of tasks as they can competently implement complex designs. Also on the storage architecture side they are great.

I'm sure there is much more but for my team we mainly leverage them in these areas.