Overall Satisfaction with Xactly Incent
- Xactly is constantly improving their products. I like the fact that they now have Connect for us to use. That way, we don't have to depend on their DELTA team if we need to make any changes on our end.
- The new user interface navigation looks really clean and user friendly
- It will be nice if we can make versioning steps easier if someone moves from one role to another.
- Calculated quotas cannot be accessed from analytics.
- If we can have the uploading word doc for sales plan into text section keeps the formatting the same as the word doc. Currently, when we upload, I have to go in and reformat the whole doc in Xactly.
- It saves us a lot of time when we start using Xactly. No more human errors.
- Payouts are accurate and on time.
Do you think Xactly Incent delivers good value for the price?
Yes
Are you happy with Xactly Incent's feature set?
Yes
Did Xactly Incent live up to sales and marketing promises?
Yes
Did implementation of Xactly Incent go as expected?
Yes
Would you buy Xactly Incent again?
Yes
Using Xactly Incent
- Accurate attainment
- Accurate commission
- Sending out sales plan is so easy
- There is always a way to work around to get Incent working the way you want it to work.
- Quota Planning
Evaluating Xactly Incent and Competitors
I have worked for Collibra since May 20221. I was hired to help with the Xactly implementation to replace Callidus that we have been using for a couple of years. The feedback I have from the sales team is that Callidus is like a roulette wheel. It generates commissions as it wishes and we have a lot of over payments. They are huge overpayments. Now we have to start clawing back those overpayments and this is not a very good experience for the sales team. No one likes clawbacks. Data in Callidus is not accurate and our team constantly gets bombarded with questions on their attainment and commissions.
We went live for 4 months now with Xactly and the feedback I get from the sales team is very positive. Everyone is happy that their attainment and commissions are very accurate and the best part is they are able to view detailed line items of each credit and commissions. We don’t have a lot of inquiries about whether their attainment or commission is incorrect anymore. This helps a lot for our team and we can focus on other projects and analytics for the team.
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
For us, using a product or tool that is reliable is important because we need the sales team to trust the data and they can focus on selling. We definitely do not want to distract them from selling and trying to figure out what their attainment and commissions are if the tool is not reliable.
I have used Xactly for more than 10 years, and I really love it and can testify that it is a great product/tool. Of course there is still room to improve on certain features but this is one of the best tools I've used.
Xactly Incent Implementation
- Third-party professional services
- UAT
- Fixing one issue, and break another
Xactly Incent Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Using Xactly Incent
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Uploading Quotas, People, Position and Hierarchy and Named Relationship
- You can apply versioning to almost anything
- WorkDay integration