Good e-commerce solution
Updated July 30, 2019

Good e-commerce solution

Oleksandr Sholokh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Commerce Cloud (formerly SAP Hybris)

Our customers used SAP hybris as an e-commerce platform for retail in the Internet and call centers. Our department customized hybris for small and big retailers in different areas (building materials, clothes, cosmetic, software subscriptions, licenses, etc.) The primary business goal which hybris resolves is the establishment of an enterprise e-commerce platform in a short time.
  • Wide list of promotion and voucher (coupon) types allows you to build different promo campaigns.
  • The WCMS system with smartedit allows flexible management of your content with different personalisation rules and preview mode.
  • Call Centre module helps you to handle more purchases and assist your customers.
  • The Assisted Service Module extends the area of your customers with "Internet" newbies. A call centre agent could do a full set of customer actions with the help of this module.
  • Commerce oriented data model (Products, Categories, Catalogues, Prices, Customers, Orders etc..) of hybris allows you to save a lot of time when you implementing new e-commerce solution.
  • Able to handle a lot of requests. Hybris is a well scalable system. So, with proper configuration, it will work fine on a big promo campaign like Black Friday or Cyber Monday.
  • Some modules were written a long time ago and it's very hard to customise them (WCMS, CS, old promo engine).
  • Hybris allows you to increase your sales, pay with different promo content and conversion of your business.
  • Requires initial investments. [Might] not be very suitable for small business.
  • Oracle Commerce
Hybris becomes a leader in e-commerce platforms as SAP continuously improves it. Each half year we can see a new version for a lot of solutions for the most rerecent-commerce challenges: configurable promotions, coupons, wish lists, unbounded carts, live edits, responsive design, mobile app, etc. Other [products] could also be good for specific cases, but hybris looks better for mid-sized and big retailers.
Hybris is really good for a quick start with enterprise e-commerce. It has a lot of solutions from scratch (responsive storefront, content management system, call centre, order management, reporting, etc.). Most of the common customer journeys are already covered by SAP hybris and you will need to do minimum customisations.

SAP Commerce Cloud Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
9
Branding
9
Mobile storefront
10
Product variations
10
Website integration
8
Visual customization
9
CMS
8
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
9
SEO
8
Multi-site management
9
Order processing
9
Inventory management
9
Shipping
8
Custom functionality
10