Item: OpenText ALM/Quality Center
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

It is being used by my entire organization as a tool to manage testing and to log the defects and bugs that are found in our applications. It allows us to keep track of various scenarios used by testers for testing under various environments and also to log the results. It also provides us with enough metrics and other reports that enable us timely management of the defects and the various stages in a defect lifecycle.

Pros and Cons

It is an excellent tool to manage defects - and lets us see all the defects logged for that application.
It has provisions to enter detailed test scenarios that can be listed to be run on the test labs.
It has various metrics and reports that enable the entire team to keep an eye on the various stages of the defect lifecycle.
It is also synced to another project planning tool of this organization called the RTC.

It could have better dashboard views of defects.
The reverse sync between RTC and Quality Center could be a new area to explore.
A new functionality to add the incidents and other walk-up tickets that are raised during the building of an application.

Return on Investment

Positive impact - have been always been able to track the defect SLAs and resolve them in a timely fashion and have the business objectives met on time.
Negative impact - it could have development tasks added to meet the SLAs on the development and other project deadlines.
Negative impact - it does not flexibly encourage various methods of software development - like agile and waterfall and hybrid.

Alternatives Considered

IBM Rational Team Concert

HP Quality Center and IBM Rational Team Concert have an option for a sync up which allows a person to automatically create a defect on rational team concert from a Quality Center note just by using a sync up button. Though HP quality centre does not give us many options to track development on Quality Centre, it does let us view the metrics and SLAs on a defect life cycle. This enables the QA team to ensure the bugs are fixed in a timely fashion and the business needs are met. This is the reason why I picked Quality centre over the other tool.

Other Software Used

IBM Rational Team Concert, HP Quality Center, ServiceNow

Likelihood to Recommend

I would suggest this tool for testing and the defect lifecycle. It could have a better way of managing the requirements of a project. Also if it has a way to track development then it would serve as a go-to tool from the start of a project through the implementation.

Usability

Because it lets me track the test cases with detailed scenarios and is clearly separated in folders. Also the defect filter helps me filter only the ones that have been assigned to a particular area of interest. The availability of reports lets me see the essentials fields which I might be missing the data on and helps me to work on these instead of having to go through everything.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Feel confident using	Slow to learn Lots to learn

Easy Tasks

Reports
Filters
Views

Difficult Tasks

Assigned to team
Breaking of filters
Building new filters

HP Quality center - The reality in IT industry

Overall Satisfaction with Quality Center (formerly HP Quality Center)