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A good addition to your training initiatives with today's workforce
June 07, 2017

A good addition to your training initiatives with today's workforce

Cassie Scholtens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • HotSchedules Train, Powered by Schoox

Overall Satisfaction with Schoox

Our company uses HotSchedules Train powered by Schoox for all of our new hire teammate training as well as information and product roll outs. Our teammates like using their smartphones in the first place, so we moved our training to something they already have in their hands. It also lets us capitalize on micro-learning and instant feedback.
  • Customization so we can make the information interactive.
  • We can make updates instantaneously in the case of new operating procedures or products.
  • We can track and report each location and users progress to ensure the information is being reviewed and it also provides a time stamp.
  • Making reports easier to export and add more information for reporting. i.e. by department.
  • Identifying which content is for which users. Some content cannot be hidden from everyone - and we don't want everyone to see it.
  • The ease of use and mobility getting from course to course and, if needed, moving backwards.
An LMS being provided by an external vendor that was really about videos but weren't custom to our brand. HotSchedules Train powered by Schoox lets us customize everything so it is part of our brand and earns our new hire teammates' trust. We were already HotSchedule users and adding Train made good sense.
Well suited: Reviewing appetizer and dessert descriptions and recipes and then quizzing the user on the appetizers and desserts. The user cannot move on until they answer all questions correctly. Also, the OTJ Training can be checked off to prove the user knows what was taught in person.
Less suited: Having a server actual spiel and 'wait' on a table.

Using Schoox

  • The unexpected will pop up. We will create a course, and not assign it to any user, and then some users will get an email saying there is a new course to take.
  • You cannot use the 'back' button. Sometimes we just want to look at one thing and then go back to what we were doing, but you have to navigate from the beginning again.
Yes - We are currently using the mobile app only for training. We will soon launch onboarding within the app, but it is only used for new hire teammate training at this time. There are a few quizzes that are not as functional on mobile as it is on a desktop. Also, the OTJ training is almost impossible through the mobile app.