Overall Satisfaction with Calabrio ONE
Our quality assurance team utilizes Calabrio to evaluate calls that our counselors are making. This helps us to uphold GCU's policies, procedures, and service standards.
- Great customer service!
- They listen to our feedback to implement new feature requests.
- They hold a convention each year which provides educational and networking opportunities.
- It would be great to see Calabrio add a feature for chat teams. We can create an evaluation for those on our chat team but we have to view the actual chat interactions in a different system.
- Managers and counselors find the system to be user-friendly.
Switched over from an older system that was often confusing, had an old look and feel to it, and bad customer service.