Absolutely love it, but keep making it better
June 20, 2017

Absolutely love it, but keep making it better

Bo Harris | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • HotSchedules Train, Powered by Schoox

Overall Satisfaction with Schoox

We use it to train our hourly staff for serving, hosting and cooking.
  • Provides a good structure for outlining training.
  • Takes advantage of employees using mobile devices to train and uses far less paper.
  • Allows for editing materials relatively easy to keep things up to date.
  • Signing up employees to your curricula and courses is awkward because it is based on email which is not used very much by the younger generation.
  • Monitoring as a manager is not efficient. I have to spend a lot of time clicking into individual courses to see progress.
  • There isn't much structure for a role of trainer that is built in. You can manipulate the system to make it work, but it should just be a checkbox to make someone a trainer.
  • Lack of reporting. Ideally as a manager, I would like to get an email report summarizing what my new employee accomplished in training each day. I would like my trainer to be required to put in a few comments and make sure everything that the employee was supposed to do that day is completed.
  • No connection to scheduling - The badges they earn for passing a curriculum should show up next to their name in the scheduler for HotSchedules.
  • No timeline - It would be nice to be able to layout a basic timeline and connect courses to those days. For example, a server trains for 5 days and on day 3 I want her to complete a food quiz, the system should group the courses so that is possible.
  • No WYSIWYG editor. I would rather build the training materials for reading in the schoox rather than have to maintain a library of files somewhere else.
  • There should be a separate log in or landing page for setting up and designing the courses. The current layout is very clunky and very slow to work with. If you are working with a couple hundred courses, it gets very time consuming to click through all the hoops to get to what you want. Someone needs to study how managers actually interact with the system when setting it up. I'd love to give you some designs if you are interested.
  • For companies with multiple concepts, the first thing that Schoox should ask when logging in is 'Which Concept do you want to work with' then proceed forward only showing files, courses and curricula related to that concept. This would help shorten lists and make things easier to understand for employees that are new.
It is a great start at converting to online training, but I can see so much more potential for it to help overcome the problems in the restaurant industry.

Using Schoox

Yes - This is the best feature!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!