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Great product - needs a little work to be an AWESOME product.
June 20, 2017

Great product - needs a little work to be an AWESOME product.

Sean Stephenson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • HotSchedules Train, Powered by Schoox

Overall Satisfaction with Schoox

We currently use it for training our managers and supervisors. We plan to implement it across to the hourly crew next year after we iron out the kinks. We started using Schoox because of its affordability and ease of use. Schoox does not do everything that we want but does a lot of it. We wanted to remove paper training and be able to have a place to house all of the quizzes and "scorecards" for their employment. The next stage is to build videos.
  • Ease of use - have all the manuals in one place. Quizzing is graded right away and the manager knows where they stand. Very easy to build in the platform.
  • Reporting/Recording of history - I can look at a snapshot of any manager who has used Schoox and see how they are doing at any time. Also keeps a record of the past performance.
  • On the Job Training - allows for our managers and trainers to sign off on performance, give a ranking and put in notes.
  • Currently, in order to review quiz questions with a manager taking the quiz, you need to go to the computer to review. You cannot review using a mobile device. This is very inconvenient.
  • The On the Job Training is very useful. However, currently, I cannot connect it with a workgroup manual. It has to be at the bottom of the course. Since the way I use it is teaching about a certain workgroup.
  • Scrolling - I wish we didn't have to scroll through a manual or use the arrows at the top to get to a certain section in a manual. It takes a lot of time. I have some manuals that are more than 70 pages and to get to the last page is a pain.
We did a lot of research looking for the right LMS - Wisetail, Skillsoft, and Cornerstone. We selected Schoox because we already used HotSchedules in our organization and also because of its cost.
We really like Schoox - for its cost and ease of use. The areas that Schoox needs improvement, that I mentioned earlier, if they were to be improved I would be more likely to recommend. Well suited for us with regards to training managers. We can give them an iPad and they have everything they need. With the hourly crew level, it will be challenging - do we give them iPads too - use their phones? Not sure yet.

The use of videos is where I see us really benefitting from the use of Schoox. We can create videos of recipes being made, cocktails being made, a server folding a napkin, a busser clearing a table etc.

Using Schoox

Same critiques as before - viewing quiz results and reviewing on a mobile device. Scrolling is a pain.
Yes - App works well- some issues with losing connection - but not sure if it is the app or our WIFI. We use it starting day 1. Going well so far. We do have issues with getting a new manager in the system on day one and being able to use it. I've had to call the help desk at Schoox for every orientation to assist with getting the new manager in the system.