Salsa CRM is a flexible Donor Management tool
Updated August 25, 2017

Salsa CRM is a flexible Donor Management tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salsa CRM

We use Salsa CRM to keep track of donations and donor information. We migrated from Abila Fundraising 50. The data was migrated without any issues. Salsa CRM is being used by the Development Department.
Salsa CRM allows our Development Department to keep track of donations and donors. It also allows Donations made off campus to be entered into the CRM database Automatically. This is something that Abila Fundraising 50 was not able to do. When donations were made off campus someone from the Development Department had to manually copy the donation information into Abila Fundraising 50. This was extremely tedious and a major reason for migrating away from Abila Fundraising 50.
  • Ease of Data Migration from Abila Fundraising 50.
  • Automated Donation entry from mobile events into the CRM database.
  • Flexible web based and Application based use. Allows using the CRM using a browser or a dedicated locally installed application.
  • The 1st time setup is a bit confusing. It could have been made simpler but as it is it requires you to do some extra work because the Installer does not automate some of the tasks.
  • The extra steps required in the 1st step is a bit confusing and took more than 1 try to get correctly.
  • They have a separate app called Salsa Engage fundraiser component which they will try to upsell with Salsa CRM.
  • Positive Impact on ROI: It has freed up a lot of time after donation events for the Development Staff who no longer have to manually enter donations into the database.
  • Positive Impact on ROI: The CRM is cloud based so server resources and IT staff time is freed from maintaining the data.
  • Positive Impact on ROI: The CRM is flexible so it works well in mobile events where the Server would not be available.
Salsa CRM is more flexible than Abila Fundraising 50. It is cloud based so that unlike locally installed Abila Fundraising 50 you can use it at the events and all donations at events are automatically entered. With Abila Fundraising 50 there was a clunky interface with Sage Payments and all the donations from the event had to be manually entered into the Fundraising 50 Database after the event. It took a lot of time and required more installations of fundraising 50 as development staff found other staff members to enter the information for them. I have limited Blackbaud CRM but from the little interaction with the product I can say that the Email campaign module of the Blackbaud CRM is extremely frustrating to use. Blackbaud CRM support was poor. I needed to add SPF DNS records for the Blackbaud email campaign and it took several attempts to get it working. The staff we spoke with barely understood how to what SPF records were and I had to find out and correct errors in what they told us to get it working. Also the email module crashes forcing the campaign author to start all over again.
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Salsa CRM is well suited for a non profit organization to keep track of donors and donation campaigns. It works great for organizations with limited server and staff resources. There is no need to worry about upgrading servers and software and maintaining backups. If your organization would like to maintain a donation management software without worrying about server hardware and software this works great. It may not be appropriate for organizations that have highly invested server infrastructure and would like to maintain the data and server onsite. If you invested a lot of money into servers and want to make use of those resources you may want to consider a CRM that uses local servers and resources.