It would be safer to use Windows ME than Trend Micro
September 15, 2017

It would be safer to use Windows ME than Trend Micro

Nathan Venno | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Trend Micro OfficeScan

We currently use Trend Micro company-wide to 'protect' all our end user systems. I use the management console to verify that clients are staying up to date with signatures and also stay live and connected. I also have used Trend for Mobile on a few phones. My file and DC are also 'protected' by Trend AV as well. I run weekly scans of the all network end points. I also get a weekly report from Trend Micro on any activity sent to my email.
  • Easy to install - via script or just manual install
  • Run with little intervention once installed
  • Seems to stick to its scheduled runs pretty well
  • Sucks at detecting virus - I've had a number of viruses in the last year and Trend Micro has discovered exactly zero. I have a FortiGate firewall with AV and it has caught all of my users' viruses.
  • Reporting is garbage - I understand if there were no incidents for the week, but when your report just says N/A for every category that does tell me anything.
  • Their dashboard, while well designed, provides no more information than their weekly reports. When I log in and see 'X' number of incidents, check the log and find zero listed - I don't know what that is telling [me].
  • Alerting - almost non-existent. In the 1 year, I've had it in my office, it has not once told me when a user has a virus. It does however FREQUENTLY tell me that a client has disconnected - 90% of the time it's because the user has not turned on their laptop in 2 days.
  • Waste of money - I'm lucky I didn't lose my job after paying for and installing this product which protected exactly none of my users.
I would never deploy Trend Micro on any scale to anyone ever. I work in an SMB, don't have much exposure or Internet traffic (other than the usual stuff). I just need something that will adequately protect my users without being intrusive or burdensome to run and operate. I also need something that will alert me when someone has a virus - simple stuff. Trend Micro accomplished none of these.
If zero was an option I would choose it - I would recommend any product over this one. With my experience, I have no idea how Trend Micro has ranked so highly on any report.