RDS: A Fast & Furios Connection to far "friends"
September 26, 2017
RDS: A Fast & Furios Connection to far "friends"
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Remote Desktop Services
It's used by the whole organization. We are mainly using it to allow us the possibility of connecting to a remote server on which are standing the Data Warehouse we are managing. Sometimes we also use it to connect to our servers while we are standing inside the customer organization.
- Easy Configuration
- Fast Connection
- Very Good Reliability
- Low Memory and Resource Usage
- The GUI interface is outdated
- Sometimes there are unexpected crashes during work sessions
- Difficult to customize
- Not really intuitive
- Positive: Free
- Negative: Not compatible with most of the new Windows versions
- mRemote
Among all the reasons I've previously listed the main reason for choosing RDS is for the reliability and fast connection.
Using Remote Desktop Services
100 - For what I know it's mainly used by the business analyst consultant. 4-5 From the developers' team
2 - The best suitable people for these jobs are the IT technicians. They should be able to: • Global Support for Remote Desktop technology platforms • Effective queue and ticket management • Use collaboration tools (i.e. Instant Messaging, Outlook, etc.) • Communicate with clients and follow-up on all open and pending tickets • Achieve first-call resolution (FCR) in a timely manner • Identify, communicate and document persistent problems • Provide client training on application usage and best practices • Look for service improvement and ticket reduction opportunities • Ensure controls and policies are adhered to at all times • Maintain a clean and resilient operating environment
- Connection to Remote Servers when in-house
- Connection to Remote Servers when out of office
- Connection to organization ERP