Oracle CRM
November 10, 2017
Oracle CRM
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle CRM
Oracle CRM was used by the company to reach out to prospective candidates and gauge their interest in applying for the university. Within the organization the CRM application was used by the IT support office to keep track of work orders and help tickets for different departmental customers.
- Oracle CRM was our first choice product for a multitude of reasons at our organization. Since we already had Oracle Campus Solutions as our main ERP suite we decided to proceed with Oracle CRM.
- Oracle CRM allows single sign on capabilities using OAuth 2.0 and integrates well with our products.
- It does not require extensive installation or regular maintenance.
- Oracle CRM lacks certain features that other vendors like Salesforce are providing out of the box. One of the things Salesforce provides is called Chatter, that helps provide central location for important organization wide communication.
- The approvals and workflow processing is much faster in Salesforce CRM as compared to Oracle.
- Customization of dashboards and intuitive workflow process design are two of the features lacking in Oracle CRM.
- Having already used Oracle ERP in our university we found that additional licenses for the CRM product were highly subsidized. Hence we found a great use for the product without incurring too much overhead expenses.
We went with Oracle CRM since we had already bought into the Oracle ERP suite. It stacks up well against most alternative software solutions in its similar category.