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Using Desk.com at a startup
February 14, 2018

Using Desk.com at a startup

Ignacio Cruz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Desk.com

Desk.com is used by customer support, sales and operations. The service helps to organize the tickets from all the customers and tag them by their issue. It also has rules to auto-assign tickets to specific agents and it's really easy to setup.
The sales part is only to receive forms from the webpage. This part is a bit more complicate to setup. You need help from the IT department, but it's worth it.
  • Organize support tickets
  • Receive forms from webpage
  • User interface
  • Improvement on ticket managment
  • Organization of webforms
If your company has to resolve to many tickets for customer support I would totally recommend it.
In addition, it has an integration with Salesforce (we actually didn't use it, but it's a good thing to have) and other CRM's. We had integration with Pipedrive via Zapier, which was tedious because we had to pay extra to have it.