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PowerDialer Review
February 16, 2018

PowerDialer Review

Kelsey Gamble | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with InsideSales.com Predictive PowerDialer

We use this within our sales team. It helps us queue up customers who are on the site and gives us the ability to call them in real time to see if they need help.
  • Great for building call lists
  • Email templates work very well
  • Dialing is very efficient
  • Would just stop working a lot
  • Support isn't that great
  • Efficiency in dialing
  • Recorded voice mails are great
  • Great for calling brand new customers
  • Not so great for current customer management

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Feature Ratings

Dialer Logistics ()
Not Rated
6.3
Contact preview
8
Dialer-CRM integration
7
Call notes & tags
5
Automatic call logging
5
9.0
Outbound dialing
9
Inbound routing
Not Rated
Custom caller ID
Not Rated
Click-to-call
Not Rated
Recorded voicemail drop
Not Rated
Dialer contact import
9
Campaign & list management
Not Rated
9.0
Follow-up calls
9
Dialer reporting & analytics
9
Dialer compliance
9

Using InsideSales.com Predictive PowerDialer

It's glitchy but it works for what we need it for.