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Sail into Sales Cloud
March 23, 2018

Sail into Sales Cloud

Rhianna Albert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)

It is being used for prospects, leads and opportunity tracking. Our sales team uses it heavily. We also implement it for our customers.
  • Browser based.
  • Easy to configure, no need to be a developer.
  • Frequent upgrades available.
  • They have added a service piece that is still maturing for B2B or blended sales/service organizations.
  • They have incorporated the best of breed knowledge from their service cloud, but there are some features that are not available yet (but they are on the roadmap).
  • BI reports help provide insight and increase reliability of forecasting
SFDC requires a lot of apps added and the reporting functionality out of the box is not as easy to use.
Oracle Sales Cloud is well suited in SMB, Mid-Market and Enterprise businesses. It is extremely flexible and scalable. The biggest benefit is that it is part of Oracle’s suite of cloud products that work well together.

Integrating Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Oracle has standards based APIs with good documentation.