WebEx review
April 23, 2018

WebEx review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with WebEx Support Center

Our IT department uses it for remote support of users to diagnose issues, install apps or updates.
  • Reliable
  • Easy to use
  • Available
  • Memory use
  • Mobile support
  • Lower costs
  • Security
Well suited for remote support of offices.
Limited by admin support.

Cisco Webex Support Feature Ratings

Screen sharing
9
File transfer
8
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
9
Centralized management dashboard
Not Rated
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated