Virtual Success!!!!
June 06, 2018
Virtual Success!!!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with VMware Horizon View
We are currently using VMWare Horizon View for approximately 200+ users in multiple departments. This has allowed us to control relevant content for the different departments and tailor their IT experience. It also allows us to manage the systems with less IT involvement/support and allows us to focus on other areas. Content delivery has been a snap since we moved to Horizon View and when system issues arise it is easy to get them back on track quickly.
- It allows us to do more with less in creating an environment tailored for each department.
- The amount of technical knowledge needed to run and support from infrastructure means more focus can go to other areas. More personnel can easily be involved in support.
- Systems issues, windows problems, drivers etc, can all be easily addressed through the management console to keep end users up and running.
- Some of the proprietary application delivery could be a bit better.
- Some additional single points of failure to consider.
- Roaming profile issues on a particular server can cause issues.
- Keeping support costs lower has allowed us to spend more in greater need areas.
- Less time in troubleshooting individual hardware/software issues makes us more efficient.
- Network infrastructure needs to have adequate bandwidth and be well configured to minimize VDI issues that can arise.
Citrix did not have the level of Instaclone type feature that VMWare had in its offering. The application layering also was better in our opinion as well as overall support from our vendor. Security was a close call but we found VMWare to be a better fit for our company and its security environment.
VMware Horizon View Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
Yes - Because of the nature of our financial systems we need upgraded support when necessary as a standard. Premium support allows us to get a faster response and goes above and beyond each time. There has been no problems with regular support but due to the nature of our industry time is often of the essence.
When upgrading to a higher version of the software we encountered some issues that caused us to have to bring systems down. This was due to our fault, but VMWare not only got us up and running quickly they educated out IT staff as to better procedures. The knowledge transfer to make us more informed gave us the confidence that we had a product we could trust.