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Easy to adopt and comprehensive CRM solution
September 07, 2018

Easy to adopt and comprehensive CRM solution

Hezekiah Mathenge | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CRM

Oracle CRM is used in different departments within our organization such as sales, marketing, information technology and management. It has enabled us to aggregate leads data so that we can target the right customers. It has also eased our tracking and management of leads, prospects, opportunities and clients. It has also enabled management to track the performance of different marketing strategies and different marketing teams.
  • Aggregation of customers and leads data
  • Tracking and attribution of sales
  • Ease of deployment and use
  • Increased productivity by sharing customer's data across team members
  • It is expensive for startups and small businesses
  • Customization can be a resource intensive endeavor
  • Tracking of new and existing customers
  • Automation of marketing campaigns
  • Understanding the demographics and profitability of existing clients
Oracle CRM is suitable for small to big companies that would like to improve their customer experience and increase productivity. It enables staff members to serve customers more efficiently through self service, online chat and click to call. It also provides analytics and reports whose contents are important in decision making for managerial staff.

Oracle CRM On Demand Feature Ratings

9.7
Customer data management / contact management
10
Workflow management
9
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
9.7
Forecasting
9
Pipeline visualization
10
Customizable reports
10
8.3
Custom fields
8
Custom objects
8
Scripting environment
8
API for custom integration
9
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
9.5
Marketing automation
10
Compensation management
9
10.0
Mobile access
10