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The best and Reliable CRM software in the market.
September 11, 2018

The best and Reliable CRM software in the market.

Christine Hailey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CRM

I have used Oracle CRM in my previous job in the department of Information Technology and I can attest that the software boosts sales productivity and made the management of customers much easier. Information is also available to any device for users to access and it has strong marketing campaign management. Tracking of leads and opportunities is provided by Oracle CRM with real time pipeline management.
  • Easy to use and install.
  • It boosts sales productivity.
  • It tracks customers activities .
  • Not easily customizable.
  • It can be slow at times.
  • It has a steep learning curve.
  • Budgeting and forecasting is easier with Oracle CRM.
  • We are able to get large contracts with this software.
  • Improved performance of the sales team.
Oracle CRM is well suited for large enterprises as it can be expensive for small business. It also suited for organizations that deal with large numbers of customers that will require proper management of information ranging from lead tracking to heavy reporting that will be required. Also these organization will require the software to be able to make informed and accurate decisions with information provided by the software.

Oracle CRM On Demand Feature Ratings

8.6
Customer data management / contact management
8
Workflow management
7
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
9
8.3
Case management
8
Call center management
8
Help desk management
9
9.0
Lead management
9
Email marketing
9
8.7
Task management
9
Billing and invoicing management
8
Reporting
9
8.0
Forecasting
8
Pipeline visualization
8
Customizable reports
8
8.0
Custom fields
8
Custom objects
8
Scripting environment
7
API for custom integration
9
7.0
Role-based user permissions
7
Single sign-on capability
7
9.0
Social data
9
Social engagement
9
9.0
Marketing automation
9
Compensation management
9
9.0
Mobile access
9