Build and expand your customer base with Oracle CRM
December 14, 2018

Build and expand your customer base with Oracle CRM

Richard Gichangi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CRM

Oracle CRM is one of the leading software in the customer relationship management segment that we use in our company extensively due to its robust and intuitive interface and deployment models. The software is used in the whole of our organization and it makes customer relationship management easy for our company. This, in turn, enables us to optimize our sales processes, increase our productivity and build a loyal customer base.
  • The reports generated by the software are easy to download and comprehend.
  • Can be deployed in various modes from the cloud, on-premises to on-demand and SaaS thereby giving the user flexibility in its usage
  • Integrates well with other on-premises family products thereby improving your user experience further
  • Its user interface needs some re-designing to make more appealing
  • Its affected by poor internet connections in its working
  • Very few customization can one undertake in this software
  • We are able to respond to our customer demands and issues efficiently and in a fast manner
  • Helps build loyal customers and hence increase your productivity and revenue
  • Increase your general standing in your respective industry
Oracle CRM comes in various subscription plans that are lowly priced and one chooses their preferred plan based on the cost incurred and the size of your company. On top of that, Oracle CRM offers a free trial to new customers where they can acquire the software and use to assess whether the software will bring a positive influence once the acquire the final product. This makes it easy to acquire and use Oracle CRM in your company.
This solid CRM platform is essential and works efficiently in helping your organization stand out and become competitive in your respective industry and build long-lasting and memorable relationships with your clients. Still, from its intuitive and user-friendly technical build-up, it makes it easy to address all of your CRM issues in an effective and fast manner that grows your business/brand further.

Oracle CRM On Demand Feature Ratings

Customer data management / contact management
8
Workflow management
9
Territory management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
9
Case management
8
Call center management
8
Help desk management
9
Lead management
9
Email marketing
8
Task management
7
Billing and invoicing management
8
Reporting
7
Forecasting
9
Pipeline visualization
7
Customizable reports
8
Custom fields
8
Custom objects
9
Scripting environment
8
API for custom integration
8
Role-based user permissions
8
Single sign-on capability
9
Social data
9
Social engagement
8
Marketing automation
9
Compensation management
9
Mobile access
7