Overall Satisfaction with Salesforce Commerce Cloud
Salesforce Commerce Cloud is being used by our Sales & Marketing department. We use this to actively track new and current clientele. We have been using it heavily within our e-mail and digital marketing efforts for tracking project and client buying movement. We are also heavily using this within our marketing and sales automation. We run a variety of email drip campaigns and marketing automation for online reviews of our company. One of the main areas we have been able to use the Commerce Cloud is to grow our accounts with additional content sent directly to our current clientele educating them on other opportunities to do business with us.
- Move clients forward within other areas where we can add value within our service offering.
- Push additional content to warm leads within our sales pipeline.
- Track current account size and show us directly where potential growth could occur.
- The setup could be easier for our users.
- We have seen account growth by 10% from using the cloud.
- We have seen better tracking and relationship understanding.
We selected Salesforce Commerce Cloud because of the plugin options the system has with other SAAS based products and marketing campaigns that we use. We like it for the fact that we can plug and play into multiple systems and it is easy to use from a functional working perspective.