Salesforce Commerce Cloud - Delivering Mobile Commerce
January 23, 2019

Salesforce Commerce Cloud - Delivering Mobile Commerce

Tyler Mose | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Commerce Cloud

Salesforce Commerce Cloud is being used by our Sales & Marketing department. We use this to actively track new and current clientele. We have been using it heavily within our e-mail and digital marketing efforts for tracking project and client buying movement. We are also heavily using this within our marketing and sales automation. We run a variety of email drip campaigns and marketing automation for online reviews of our company. One of the main areas we have been able to use the Commerce Cloud is to grow our accounts with additional content sent directly to our current clientele educating them on other opportunities to do business with us.
  • Move clients forward within other areas where we can add value within our service offering.
  • Push additional content to warm leads within our sales pipeline.
  • Track current account size and show us directly where potential growth could occur.
  • The setup could be easier for our users.
  • We have seen account growth by 10% from using the cloud.
  • We have seen better tracking and relationship understanding.
We selected Salesforce Commerce Cloud because of the plugin options the system has with other SAAS based products and marketing campaigns that we use. We like it for the fact that we can plug and play into multiple systems and it is easy to use from a functional working perspective.
Salesforce Commerce Cloud is best for users that have Salesforce experience in the past. There is a definite learning curve for those who have not used it before. Salesforce does a great job of offering training for newbies of the cloud. As with any product and SAAS tool it takes time to move the user forward and educate them on functionality and usage.

Salesforce Commerce Cloud Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
6
Branding
10
Mobile storefront
8
Product variations
10
Website integration
10
Visual customization
10
CMS
10
Abandoned cart recovery
8
Checkout user experience
10
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
10
SEO
10
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10