Overall Satisfaction with Watson Studio (formerly IBM Data Science Experience)
We currently use Watson Studio for NLP/NLU purposes in our client environments. It addressed problems in physical space interactions between front line associates and customers. We also leverage tonality and sentiment models in addition to transcription to effectively process large amounts of voice interactions in the physical world. Watson Studio has proven useful in addressing these problems in these environments, but we are limited in our capacity to roll it out further due to edge compute limitations with the platform.
- Speech to text
- Keyword analysis
- Tonality
- Sentiment
- Architectural support team to get up and running
- Very difficult to tie Watson to ROI in our environment. Negative experience.
Less satisfied with Watson and lack of support.