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An amazing product to streamline departments and integrate applications and servers
February 27, 2019

An amazing product to streamline departments and integrate applications and servers

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnBase by Hyland

Currently, OnBase is being used to streamline medical records and medical record requests across departments at UnitedHealth to eliminate provider abrasion from multiple medical record requests.
  • Easy to use.
  • TONS of integration opportunities across multiple servers and applications.
  • Super easy reporting options.
  • Timeouts are inevitable with large quantities of users.
  • Due to the size of our company we are constantly buying additional user licenses and storage space <— to be fair I’m not part of this purchasing arrangement and not aware of the reasons this is needed as often as it is.
  • By streamlining multiple applications which have some of OnBase's features, but not all, we are able to save money by combining them all into one application.
  • Resource allocation and management. We're able to see where resources can pick up work so that there is less of a need to hire more.
OnBase combines all of its features into one user-friendly platform.
Assignment of work, document review workflows, work views for specific departments, application integrations with web services and API’s.

OnBase Feature Ratings

Enterprise Content Management
9.9
Content capture & imaging
10
File sync, storage & archiving
10
Document management
10
Records management
10
Content search & retrieval
10
Enterprise content collaboration
10
Content publishing & creation
10
Security, risk management & information governance
10
Contract lifecycle management
10
Automated workflows
10
Artificial intelligence
10
Mobile support
10
Integration
9

Using OnBase by Hyland

Clinical, claims, operations, process management.
10 - Developers with workflow/workview knowledge. Sql developers, Ssrs developers.
  • Workflow
  • Workview
  • Reporting
  • Document storage
  • Call center management via workview
  • Combine 5 applications into onbase and separate security levels by each department and sub departments
  • Microsoft office integration
  • Sharepoint integration
  • Optical character recognition
Onbase is a multifunctional application that can integrate with nearly anything.

Evaluating OnBase by Hyland and Competitors

Not Sure - N/a was not part of this decision process.
N/a was not part of this decision process.
N/a was not part of this decision process.

OnBase by Hyland Implementation

N/a was not part of this decision process.
  • Don't know
N/a was not part of this decision process.
Not sure - N/a was not part of this decision process.
Not sure - N/a was not part of this decision process.
  • N/a was not part of this decision process.

OnBase by Hyland Support

We have a hyland staff member on hand to discuss immediate issues and get them resolved.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We have a hyland staff member on call to address immediate issues and concerns.

Using OnBase by Hyland

Great product with so many options for integration and performance
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Workflow operations
  • Document retrieval
  • Reporting
  • Will sometimes time out or freeze during work hours
Yes, but I don't use it - N/a