PiiQ by Cornerstone - a Snappy Online Tool backed by Superior Service
February 28, 2019

PiiQ by Cornerstone - a Snappy Online Tool backed by Superior Service

Carol Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

PiiQ

Modules Used

  • Performance

Overall Satisfaction with PiiQ by Cornerstone

PiiQ is currently used by one of two companies in our organization. In the next few months, we will deploy it to the 2nd company. We use PiiQ as a communication vehicle between managers and employees and it helps us to address employee engagement issues. It also helps us to keep the organization's strategic goals in step with employee work goals.
  • Excellent customer service - when all else is equal, customer service will win the day.
  • Ease of use helps us get everyone on board with the goals and ratings.
  • The analytics are helpful to senior managers - we can compare how managers rate as well as how employees perform.
  • I had a difficult time getting started. I wasn't sure what template would work best for my organization. Most of the pre-set goals and competencies seemed to be geared toward sales - not our business model at all. It would have been helpful to have some one-on-one assistance - with someone asking critical questions, such as, what is your main purpose in using this program? And - it would have been good to have been able to try each of the three setups to see which one fit best, but to switch templates, all is lost in the template you've been trying out. It's like trying test driving cars without being able to look at them side by side.
  • I would like for 2nd level managers to be able to see the reviews and the check-ins. Right now, only one supervisor/manager can review - unless they have admin access which isn't appropriate for all managers to have. If I can't see how my next level employee is reviewing his/her staff, how can I rate him/her on effective performance management?
  • Two years in, we are still working out the way to best use this system.
  • Following a reorganization, it was a little like starting from scratch.
I think it is incredibly easy to use once you've used it a couple of times. However, they way it is set up definitely drives ease of use.
Customer service is the best I've experienced for an online program...and that is a HUGE compliment.
One of our biggest issues is with online access. Our employees are spread across nine different locations and not all locations provide on-demand level computer access. As a result, some of our employees are not able to easily participate in the check-ins and not able to occasionally refer to their individual and team goals. This leads me to the opinion that organizations with employees dispersed to field locations may not find this tool as convenient to use.

Easy online access is definitely key for online programs.

PiiQ by Cornerstone Feature Ratings