Great but could fix one big thing
March 19, 2019

Great but could fix one big thing

Taylor Huseman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lightspeed Retail

We use Lightspeed in our bike shop and have for a few years now. We use it for all aspects and the integrations are really nice. It has fixed so many of the previous business problems and since it is cloud-based we can access it from anywhere. We use to just have one computer up in the front and because everything was done on that one computer, the bookkeeper was always getting in the way of us trying to run sales and what not. Its been great and easy to work with when doing inventory, and the support of being able to add iPads and other stations is great. The one big issues, however, is the auto-add feature, which I wish SO BADLY they would fix or disable. If we sell a product that has to be ordered, the product is automatically put into inventory. Then, when it actually comes into the store, it gets checked in, and added AGAIN, therefore, making it look like we have more than we do. At the end of the year, this is a huge problem, and I just wish at some point they would fix it. My old QB POS from 1998 did this better.
  • Cloud-based function
  • Additional iPads
  • Customer information storage
  • Integrations
  • Auto-add feature
  • Inventory
  • Every now and then it's really slow
  • Been very good overall
  • Has allowed us to grow
  • Worked well, but is a little pricey
My biggest issue is simply with the auto-add feature. Does not work well for those in fast-paced environments where things are going out very fast. If they would just do a negative inventory, it would literally solve the entire problem, and everyone would stop complaining about it. This isn't a new issue.