Overall Satisfaction with Gainsight
We use Gainsight to manage our customer relationships and our customer's lifecycle post-sale up to and through renewal.
- Scorecards
- Reporting
- Documentation of customer interactions
- N/A
Gainsight gives executives visibility into how customers are performing, who's at risk of canceling, and where product improvements or enhancements could help the overall customer base.
- Identify more advocates
- Increased NPS scores
- Improved retention rates