Great POS and customer service!
May 02, 2019

Great POS and customer service!

Elizabeth McCarty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Restaurant (U Series)

Overall Satisfaction with Lightspeed Restaurant

We are using it in our taproom to serve customers. Both on-premise and off-premise, dock sales and retail. It lets us get detailed reporting and is very intuitive. It also tracks tip share and is an easy interface with our customers. We are happy with the upgrade from our previous system.
  • Great Customer Service.
  • Intuitive.
  • Great for reporting.
  • Easy for customers to close their tab/ticket.
  • Refunding from the POS instead of the back office.
  • More versatility for discount approvals. Currently, the manager has to approve EVERY discount. It would be nice if you could pick and choose which ones to password protect.
  • We wanted to upgrade for better reporting and this system is wonderful for that!
  • Tipping for the staff has greatly improved with Upserve! I like that we can set a tip default.
I haven't used any other products.
On our previous system, the servers would not be tipped sometimes because customers would not read/could not understand how the tip section worked. This system you can choose a tip percentage for default and then the customer can change it easily.

I would like to be able to let my staff give some discounts without having to enter a PIN. I would also like to be able to refund from the POS. Currently, you have to log in to the back office section of the system to refund.