Look nice at first, but don't expect support from Kayako
May 14, 2019
Look nice at first, but don't expect support from Kayako
Score 1 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Kayako
I wanted to use Kayako as a less complex replacement of Zendesk for customer support. It included the support channels I required, like Email, Chat, Facebook and Twitter.
- Easy to use interface.
- All support channels in one place (except that Facebook didn't work).
- Mobile app for incoming notifications (that didn't work).
- Their support team is worthless (no support at all).
- Very aggressive sales team (but doesn't support their customers).
- Core features do not work and they have no intention to fix them.
- Zendesk and Zendesk Chat (formerly Zopim)
Kayako's interface is far less complex than Zendesk, so it looked like a good platform. Unfortunately, the features didn't work and their support team is the worst. I went back to Zendesk and I got everything to work including their chat function. Zendesk just works. You don't need support, have a lot of documentation, and have a live community.