Overall Satisfaction with Monetate
We are using Monetate within the E-commerce team to improve the overall user experience and build a business case with actual numbers. We also use it to better understand our customers and optimize their journey online.
- Training
- Account support
- Ease of use
- DIY tests
- Exit feedback tool.
- Clarification on the KPIs tracked on each experience.
- Impact of results of experiences ran simultaneously on the same pages.
- Social proof options.
- Improve UX.
- Be more reactive and support trade.
- Build a business case with real data.
- Liaise with different departments and countries & share findings.