Overall Satisfaction with Gainsight
Gainsight is used as our Customer Success Management tool.
- CS Management dashboards.
- Customer lifecycle.
- Customer health.
- Slow load times.
- It takes a large number of clicks to get into the main work screens.
This is an important source of information for executives when preparing for customer calls and meetings.
- It's boosted employee efficiency.
- Improved customer lifecycle visibility.
- We better understand customer health.
Salesforce.