Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)
My team uses Khoros Care to monitor Facebook and Twitter. We respond to customer service opportunities within 30 minutes of our customer's original post. We invite them to email us to assist with their inquiries.
- Filtering
- Tags and Labels
- Inbox
- Analytics
- We would like to add other sites to monitor, such as Consumer Affairs, Instagram, YouTube, etc.
- Increased visibility
- Increased efficiency
- Productive possibilities