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Khoros Care helps get your comments out there fast!
Updated March 20, 2020

Khoros Care helps get your comments out there fast!

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Modules Used

  • Response

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

Khoros Care is really helpful for hearing all conversations across our accounts in one place. It makes it easier for my team to respond in real-time to our audience. It also helps my team focus on one task at a time, instead of flipping through multiple web pages.
  • Showcase conversations in a visually easy to understand way.
  • Allow sorting through conversations.
  • Allow for better grouping of conversations with the same user.
  • Better sorting through of power users/people who comment multiple times. Would be nice to have an icon next to their name that says "replied 1x" or something like that.
  • Increased efficiency.
  • Increased engagement rates.
  • Increased commenting by our community managers.
Khoros support has been overall lacking and frustrating to work with. System can be buggy, so it's unfortunate that support isn't more robust.
no response, our company has now grown since using this product
The support team is overall very lacking. We have repeatedly asked for modifications to the platform for years, and it's just fallen on deaf ears. It feels like the user is not a priority.
I would recommend taking a few sessions with their product coaches to better learn the platform
I was not a part of the implementation process, it was before I worked at the company.
Khoros offers more robust reporting for data. Both Facebook & Khoros could do better with their apps.
Before using Khoros Care we were doing this work in individual social sites.
It's a great time saver to have analytics in the same platform that we use for Care services. This saves us from flipping between other websites & also saves us from using another company for this service.
Khoros Care is really helpful for when we have lots of eyeballs on our accounts from the big wigs. It's easy to jump in quickly on conversations when they're all organized in one place.

Using Khoros Care (Formerly Spredfast + Lithium)

2 - Community manager
If we need support, we go through Khoros
  • social listening
  • social engaging
  • would love to use on new websites as they become available

Evaluating Khoros Care (Formerly Spredfast + Lithium) and Competitors

  • Price
It was the best bang for our buck.
Next time we would love to talk to people who are already using the platform to get their opinion on the product.

Khoros Care (Formerly Spredfast + Lithium) Implementation

  • Don't know
Not sure - I was not part of the implementation plan

Khoros Care (Formerly Spredfast + Lithium) Support

ProsCons
None
Slow Resolution
Poor followup
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Yes - Have reported many bugs over the years, and some times it takes a week or so, some other bugs have yet to be resolved.
I cannot say I've ever had exceptional support. It seems like they're very understaffed.

Using Khoros Care (Formerly Spredfast + Lithium)

ProsCons
Well integrated
Unnecessarily complex
Difficult to use
Slow to learn
Feel nervous using
  • none, overall use is pretty complicated
  • the platform overall is a bit hard to pick up on your own
  • i would recommend using a product coach
Yes, but I don't use it