1. Home
  2. Internal Communications Software
  3. Poppulo Reviews
  4. User Review of Poppulo
Four Winds Interactive Review
September 30, 2019

Four Winds Interactive Review

Richard Van Rhyn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Four Winds Interactive

We have a 1200+ player unit display system that is used to display advertising, marketing, slot progressives, restaurant menus, convention center door displays, and event readerboards. It is also been customized to perform a variety of live marketing events such as drawings and special bonuses for gaming players. Our system spans 20 different properties which each will have its own unique advertising, marketing, and gaming content. Our prior display system was all custom and Four Winds has enabled us to eliminate almost all the custom applications because the functionality needed is built into the FWI software infrastructure.
  • The FWI player Hot Swap is great. If a player under warranty fails, I simply contact them to send me a replacement and the display is back up in no time.
  • FWI Technical support is very informed and will escalate to the highest possible technical level to get an issue resolved. As a well-informed user of the FWI system I have requested and received immediate escalation.
  • The FWI team is very friendly and cordial in every communication. It shows the passion they have for doing a great job.
  • When working with a large installation the amount of mouse clicking and dragging and setting of settings and make your hand a bit sore but the modular component setup of this software demands a lot of settings.
  • As a custom software designer myself I would like to see more group effective operations so I could effect a change at a property level instead of an individual player level.
  • Upgrading to a new version of the software I have left to the experts at FWI because it is rather complex. They state they are working on better ways to perform large upgrades.
  • The FWI display system has allowed us to create some very unique and one of a kind promotions that help us maintain a leading role in the Las Vegas locals market.
  • The savings from not printing posters and other collateral have nearly paid for the display system in a very short time.
  • The display system also allows us to promote many different things in a single location, unlike print.
  • We can also advertise to different demographics based on location within a property such as gaming floor, floor perimeter, and non-gaming areas.
Most display systems are not truly designed for large enterprise installations and even fewer an equipment and designed to provide the wide connections to other systems that FWI has built into their software. Because our company is always wanting to be on the leading edge of local gaming market share, we have been able to create a few very unique custom promotion systems that allow us to perform promotions that no one else can.

Do you think Poppulo delivers good value for the price?

Yes

Are you happy with Poppulo's feature set?

Yes

Did Poppulo live up to sales and marketing promises?

Yes

Did implementation of Poppulo go as expected?

Yes

Would you buy Poppulo again?

Yes

I chose this display system software because the FWI team allowed me to propose scenarios that I needed to implement and they showed me immediately in their software how it could be done. These scenarios required custom software on my old display system but the FWI Content Manager already had the functionality I needed built right in. I have many different types of applications I use and FWI Content Manager has always provided me with the tools I needed to complete the task with little or no outside custom software. This means others in my department who are not programmers can work within the FWI software to create custom functionality at a "user" level. This software also can test the skills of a seasoned programmer because It can be as complex as most custom programs.

Four Winds Interactive Support

I rate the technical support as a 9 only because being a highly technical person my questions tend to be far more complex than any tech supports tier 1 & 2 techs would know how to handle. Normally, I will ask for immediate escalation but if the tech wants to take a shot at my problem I will give them the full techy explanation and allow them to decide when an escalation is required.