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SAP Conversation AI is easy to build and use. Wish it offered more features.
February 12, 2020

SAP Conversation AI is easy to build and use. Wish it offered more features.

Bharath Srinivas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

We have submitted multiple POCs with clients for helpdesk and digital assistant bot scenarios. We are pushing chatbots so that they can get quick answers for their day to day issues rather than raising tickets.

Also have worked on a chatbot for the Warner Brothers studio tour. This will help them reduce the use of conventional customer care and enhance their business. Currently, they don't have 24/7 customer service and this will enable them to have one.
  • Quick build time
  • Easy integration with SAP channels
  • Not good integration with voice enabled devices like Alexa
  • Difficult to integrate with Teams and compatible messages types. Difficult to get user information when integrated. No control over user input. Not all Output message formats are supported by SAP CAI with non-SAP channels.
  • For SAP customers, infra cost is less as they would already have SCP.
  • It was easier to convince business to use SAP products.
Since Alexa and Teams have their own UI for bots they rank better when it comes to usability and features provided. Voice enablement seems to be a big drag.
More webinars, conferences, and codejams need to be hosted and bring awareness of the product. There seems to be less sales presence in the US to collaborate with.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Not sure

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

Yes

Did implementation of SAP Conversational AI (discontinued) go as expected?

Yes

Would you buy SAP Conversational AI (discontinued) again?

Yes

  • SAP Conversational AI is very good when it comes to integrating with SAP channels and chatbots can be quickly developed and deployed. But when it comes to using SAP Conversational AI on multiple non-SAP channels, it is a bit of drag.
  • The new FAQ bot creation makes it easier to build a bot for this scenario.
  • The API service consumption needs a good amount of coding. An in build development approach for that would save time.
  • It also has very few fallback channels and integration with other fall back channels is cumbersome.