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Intuitive interface, easy to explain, exciting for the team
Updated April 25, 2021

Intuitive interface, easy to explain, exciting for the team

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

We are building proof of concepts in the context of ERP and CRM softwares. It is a great platform to easily build and showcase what chatbots are, how it helps customers building a new communication channel for their users, and simplify the user experience even for complex business processes. Being able to integrate Conversational AI with non-SAP products is also a winner.
  • Intuitive interface and very lean building process.
  • Non-SAP integrations and "open source" feeling.
  • Frequent updates and changes.
  • Active community.
  • Missing capabilities compared to other competitors.
  • Difficult to understand its positioning after SAP bought RecastAI.
  • Lack of concrete use cases when presented to the SAP community.
  • The intuitive interface makes it easy to open teams to the idea of deploying a chatbot.
  • Great use case for anything related to ticketing (ITSM).
  • New integrations with SAP products (SuccessFactors, Ariba, etc.).
Conversational AI is a lot leaner than the competition, especially compare to Botpress and Microsoft whose frameworks feel less convincing to managers. SAP also provides key use cases with both their own technologies and third-party solutions and the underlying chatbot platform architecture. The onboarding is also easier for SAP customers since it's integrated with the global SAP Identification framework, as well as the One Support Launchpad for incidents, etc.
Great for common chatbot use cases, such as e-commerce or CRM-related activities. It is now completely integrated with SAP technologies since their acquisition, you have access to interesting use cases and templates from various industries to help you jumpstart your own workflows. For example, you can easily automate the process of gathering additional information for new employees. It works best when kept simple.

Customer Experience

The community is great, as well as the blogs content published by the product team. The support is the same as any other SAP product, you can open an incident through the ONE Support Launchpad for your component and get technical support - however they do not offer consulting-like support, such as recommending workflows and so on.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Yes

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Conversational AI (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Conversational AI (discontinued) again?

Yes

The UX is easily one of the best in the market and is also a lot simpler than many other SAP products. The engine to build your workflow is essentially a drag&drop or selection of various components. The API requests and responses service is also streamlined and easy to use. You can also use versioning to easily switch back and forth between your models.
Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.
It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.