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Powerful and Easy to Use
October 24, 2019

Powerful and Easy to Use

Konrad Moss | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Braze (formerly Appboy)

We are using Braze across a large portfolio of digital products. We have Segment instrumented data flowing into Braze to nurture users through in-app and email campaigns. We've been able to drive digital user engagement, paid conversion, adoption, and retention through these campaigns. We also have Braze events flowing into Amplitude to analyze campaign success.
  • Seamless integration with other growth tools (Segment and Amplitude)
  • Intuitive, easy to use UI
  • Strong support team with quick and helpful follow-up
  • Search function can be very particular
  • Needs more advanced audience segmentation capabilities (namely the ability to target audiences with multiple event properties tied back to events)
  • Increased overall user engagement
  • Increased cross-selling
Braze provides IBM with dedicated support, and they are extremely helpful and responsive.

Do you think Braze delivers good value for the price?

Not sure

Are you happy with Braze's feature set?

Yes

Did Braze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Braze go as expected?

I wasn't involved with the implementation phase

Would you buy Braze again?

Yes

Simple in-app campaigns work well in Braze, but the in-app canvas feature is not quite there yet (from a large enterprise perspective, as we need these in-app messages to be tied to specific apps/products).