Item: MiVoice Office Application Suite (Mitel Application Suite)
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use a Mitel 5000 system at the headquarters. We use software to log in and manage everything phone related. It is used by the IT department and some sales managers. They can review reports on phone usage and make decisions based on that information. The IT department is able to set up new users throughout the system and configure phones as needed.

Pros and Cons

It allows you to set up phones and settings easily.
It allows you to set up mailboxes and settings easily.
It allows you to set up routing tables for different divisions within the company.

It would be nice if they had more documentation on how to do things within the system that was easier to find.
The software has so many features that it can be overwhelming.

Return on Investment

This provides the business with a way to manage phones and calls with screening capabilities.
The reporting system has helped with looking into certain situations and why things were or weren't done.

Alternatives Considered

I have not evaluated another phone system.

Support Rating

We use a local company for support and they are usually pretty quick to respond. If you are using this on your own, I would say to get a support contract with someone. Unless you know the in's and out's of this system, it can get overwhelming. There are a whole lot of settings needed to get the system initially set up.

Key Insights

Do you think MiVoice Office Application Suite (Mitel Application Suite) delivers good value for the price?

Yes

Are you happy with MiVoice Office Application Suite (Mitel Application Suite)'s feature set?

Yes

Did MiVoice Office Application Suite (Mitel Application Suite) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MiVoice Office Application Suite (Mitel Application Suite) go as expected?

I wasn't involved with the implementation phase

Would you buy MiVoice Office Application Suite (Mitel Application Suite) again?

Yes

Other Software Used

Symantec Ghost Solution Suite, Symantec Email Security.cloud

Likelihood to Recommend

I would say it could be well suited for any business situation. It is a phone system with software to help manage everything from phones, numbers, settings, mailboxes to hunt groups, routing tables, and applications. It may be too much for a business with just a few phones though. They may have other software but I can't say as this is the only phone software I have used.

Mitel helps to keep our business running

Overall Satisfaction with Mitel Applications Suite