Item: MiVoice Office Application Suite (Mitel Application Suite)
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

The entire organization uses Mitel Connect for the phone system. It's a great way to access contacts, view recent phone calls and voicemails, and send instant messages throughout the organization. Being able to avoid using the actual phone to dial in to listen to voicemails, or do a quick and easy search of recent calls is extremely helpful.

Pros and Cons

Mitel Connect has a plethora of capabilities - ranging from customizing your ringtone on your phone, to setting contacts in groups. All of these customizations allow your phone system to be personalized the way that you prefer.
Being able to route your phone calls to your cell phone or another is extremely easy to set up and update.
The Instant Messaging feature is helpful to use while you are on the phone. You can also set up canned responses.

Having the "Help" tab integrated into the actual portal would be useful. This could be fixed by having a simple "?" button in the corner to easily access on the fly.
Chat integration with Outlook calendars would be useful.

Return on Investment

Increased productivity by cutting down quantity of emails sent
Improved reliability
Ease of access for staff that need a work phone number, but would prefer to handle the phone calls through their cell phone

Alternatives Considered

Avaya Aura Call Center Elite

Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us.

Support Rating

Mitel's phone support is available 24/7 and there's always support available on the website as well. In this day and age, being able to reach a live person for support is not always an option - thankfully, with Mitel it IS an option. The online user guides and training videos help clear up any confusion you might have as well.

Key Insights

Do you think MiVoice Office Application Suite (Mitel Application Suite) delivers good value for the price?

Yes

Are you happy with MiVoice Office Application Suite (Mitel Application Suite)'s feature set?

Yes

Did MiVoice Office Application Suite (Mitel Application Suite) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MiVoice Office Application Suite (Mitel Application Suite) go as expected?

I wasn't involved with the implementation phase

Would you buy MiVoice Office Application Suite (Mitel Application Suite) again?

Yes

Other Software Used

Canva, ADP Workforce Now

Likelihood to Recommend

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.

My Connection with Mitel Connect

Overall Satisfaction with Mitel Applications Suite