SF Commerce Cloud Review
October 17, 2019
SF Commerce Cloud Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Commerce Cloud
It's being used by sales and marketing for the full sales cycle. We utilize lead ques, sales funnels, reporting and account management. It helps track activity on specific leads and contacts and ensures the right reps are being assigned to specific accounts in their geo or industry vertical. It allows marketing have a 360 view of leads from in-person events as well as from whitepapers, etc.
- Detailed reporting
- Lead tracking and assignment
- Great for accountability and monitoring activities
- Easier report building - they can be quite tricky.
- Sometimes leads assigned to accounts slip through the net - a better notification process would be great.
- It can be quite slow.
- Has helped achieve goals, streamlined processes, and made the team more productive.
From the initial discovery and research, it appeared to be far more robust. It was presented as an enterprise-level solution that can grow and scale with the company. Having the Salesforce name and innovation associated with it is something that really helped sway the decision as they will more than likely acquire someone they see as an innovator.