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Carbonite Takes the Worry Out of Backing Up
October 18, 2019

Carbonite Takes the Worry Out of Backing Up

Vivian Vassar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Carbonite Safe (formerly Mozy)

We are using Carbonite Safe to back up files on all of our computers including pictures, videos, and documents. Once we set the system up, it is easy to check on each computer to see what is backed up by looking at the colored dots next to each file. This indicates currently backed up or backing up on the next save.
  • It is so easy to see what files are backed up according to the color dots next to the files. Green indicates backed up and brown indicates that it will be backed up on the next round.
  • We get email updates from Carbonite to help us stay current on our usage.
  • I am confident that our files are backed up and can be easily be recovered. I have been through the process and was able to regain just the files I needed.
  • I don't see any areas that need improvement. It can be a set it and forget it or you can easily monitor what is backed up if you want to stay on top of it.
  • We know our data is backed up and secure. It eliminates worry.
  • Questions get answered. The knowledge base has been helpful.
We originally used a backup product from Microsoft. It was so glitchy and difficult to set up. We spent a lot of time on the phone with their tech team trying to get it to work. They would come up with different reasons and fixes but in the end, it couldn't do the job so we gave up. We switched to Mozy now Carbonite and the set up took minutes and no phone call for help.
I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.

Do you think Carbonite Safe delivers good value for the price?

Yes

Are you happy with Carbonite Safe's feature set?

Yes

Did Carbonite Safe live up to sales and marketing promises?

Yes

Did implementation of Carbonite Safe go as expected?

Yes

Would you buy Carbonite Safe again?

Yes

We have used Carbonite to transfer a large number of files to a new computer by downloading the backup. This was easy and worked so well that we use that each time we have to add a new computer to our system. You don't have to jump through a lot of hoops to get your backup and they offer a large amount of space. We haven't had to go for an upgrade.