Paylocity - Robust, but user friendly.
October 21, 2019

Paylocity - Robust, but user friendly.

Meg White | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity as our sole HRIS and payroll system. Our benefits administration is also handled in Paylocity. Essentially, we use Paylocity for all employees from on-boarding to off-boarding!
  • Very user friendly.
  • Great customer support.
  • Administration is fairly straight forward.
  • Reporting. They recently updated their reporting dashboard and it is even more confusing than it was before. Creating custom reports is either time consuming, costly or both.
  • Benefits is in a separate portal. This means once you make a change to an employee's personnel file, you must wait overnight for the information to populate into the benefits portal.
  • Customer service is great and nice, but sometimes issues take a while to get resolved. Recently we had a payroll reporting issue and it took more than 36 hours for an initial response and over a week for the report to get fixed. The customer service team did what they could and were able to generate what we needed on the back end, but it was frustrating.
Of the HRIS systems I mentioned, Paylocity is the best.
Friendly and knowledgeable, but sometimes VERY slow.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

Paylocity is up there in my favorite HRIS platforms. None are perfect, but they make up for it in customer service and user interface.

Paylocity Feature Ratings

Employee demographic data
10
Employment history
5
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
5
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
3
Support for external payroll vendors
Not Rated
Benefit plan administration
3
Direct deposit files
8
Salary revision and increment management
3
Reimbursement management
Not Rated
Approval workflow
5
Balance details
3
Annual carry-forward and encashment
5
View and generate pay and benefit information
3
Update personal information
10
View job history
5
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
7
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated