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Salesforce Community Cloud
October 23, 2019

Salesforce Community Cloud

Michael Tantouri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Community Cloud

We use this for our partner portal. It has been heavily customized to reflect our brand and extend our online community experience. Their is an environment in play whereby our partners utilize this and can also log and register any business leads that automatically integrate to Salesforce Sales and Marketing Cloud. This can also be done via mobile anywhere, from any device. Partners can access the community through the Salesforce mobile app or from any mobile browser. Primarily used to grow our partner sales and relationships and also empower employees internally and externally.
  • Heavily customized to reflect our brand
  • Integration - Partners utilize this and can also log and register any business leads that automatically integrate to Salesforce Sales and Marketing Cloud
  • Access the community through the Salesforce mobile app or from any mobile browser
  • Error Messaging - Community users see 'We can’t upload your photo right now. Please wait a few minutes and try again' when attempting to upload Profile image
  • Speed of access on occaisions as its a SaaS application
  • Issues with integration at times
  • Speed to market for qualifying and closing new business opportunities.
  • Higher levels of data integrity for info across multiple business entities.
  • Providing a single source of truth for all data relating to both business opportunities and deals.
Other online community forum software vendors include, HiveBrite, ForumBee and Memeni. the main competitor being HiveBrite. Additional tools with chat functionality may also include Slack which i have used. Having th ability to create groups by product / team / region etc.

Both Salesforce Community Cloud and Slack offer the ability to collaborate among internal and external stakeholders but Salesforce as one of the most inniovative CRM providers in the world has the edge in terms of integrating to other Sales, Marketing and Chatter components.
Support from Salesforce is fantastic. They have the proper infrastructure and prcesses in place to focus on Customer Success and enable clients like ourselves to reach our end goal. Support cannot be faulted both online and also via a Customer Success Manager.

Do you think Salesforce Experience Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Experience Cloud's feature set?

Yes

Did Salesforce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Experience Cloud go as expected?

Yes

Would you buy Salesforce Experience Cloud again?

Yes

Its well suited to be utilized as an online space for employees and partners to share info and collaborate with immediate access via browser i.e. SaaS application.

From a branding perspective, also very useful to brand ans personalize the user experience providing a UI that is personalized and easy to navigate through.

Can be used internally an intranet type solution to engage with internal employees allowing integration to Salesforce Chatter and other Salesforce app like Sales and Marketing Cloud. Additionally, collaborating with 3rd parties such as partners (as we do) to share info that filter back in to our Salesforce Sales and Marketing Cloud.

I see more benefit compared to writing any cons of the product. Just ensure you have strong NBN internet connection when accessing the SaaS application.

We use this for our partner
portal. It has been heavily customized to reflect our brand and extend our
online community experience. Their is an environment in play whereby our
partners utilize this and can also log and register any business leads that
automatically integrate to Salesforce Sales and Marketing Cloud. This can also
be done via mobile anywhere, from any device. Partners can access the
community through the Salesforce mobile app or from any mobile browser.
Primarily used to grow our partner sales and relationships and also empower
employees internally and externally.