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Good for basic automation
Updated January 05, 2021

Good for basic automation

Nima Shafaee, MBA, PMP, B.Eng | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quick Base

We use Quick Base to capture issues, triage them, and assign them to different people. We have also linked it to email accounts so that when customers send us emails, it automatically populates a quick base ticket to get triaged.
  • Automated linking to emails.
  • Assigning tickets quickly.
  • Email notifications on updates.
  • The new updated interface is needed.
  • Mobile-friendliness.
  • No ability to have a private chat with another user (only emails back and forth).
Yes but not to the full degree that I was hoping to achieve. The team is generally frustrated with Quick Base but sticking with it for the time being until another better solution is recommended by our IT.
Quick Base has a different use case than Zendesk which is ticket triaging that is customer-facing. Quick Base is internally focused like JIRA but also not as development team heavy. If Quick Base could strike a nice balance to only cater to the needs of internal management teams then it could differentiate based on such features. However right now Quick Base doesn’t have the functionality of the competition and also has nothing to differentiate it from the pack.
  • Building and deploying business applications faster
Again it is very basic. I haven’t seen any meaningful analytics from Quick Base.
Technical knowledge is required by the IT team to setup Quick Base. It took us a couple of weeks to get going on it.
We manage our customer-facing email inboxes and customer feedback as well as keeping track of communications and closure to tickets.
It is useful for very basic ticket tracking and assignment, but for smaller teams, it does not have advanced real-time collaboration features needed for bigger cross-functional teams that need to interact quickly and often. There is no ability to drag and drop tickets to different teams and categories, and no ability to drag and drop files or view screenshots without download. It is a very primitive interface and technology compared to today's standards of functionality and design.

Quickbase Feature Ratings

Integrations and Governance

  • Outlook
  • Gmail
  • JIRA
The depth of integration was shallow in that it would auto-forward emails from a web client to either Outlook or Gmail based on some rules that we put in place. For example, emails for a certain subject would be forwarded to only certain people.
Doing this integration eliminated some overhead admin work which we would do manually before we started using QuickBase. The rules were easy to setup but they were not easy to test. In other words, sometimes we would be suspicious that we might not be receiving certain emails and only after contacting our IT would they be able to figure out the problem, which is usually because they didn't setup a rule correctly, or certain characters in email subjects or bodies would make the system hang and not follow the rule.
We used QuickBase to make sure that only certain employees have access to certain customer feedback. We also used it to add/remove and change permissions for certain users. We never used QuickBase for GDPR compliance although now that I think of it, it could have been used to setup rules that would ensure that certain sensitive information was not sent in customer communications.