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Seismic is a great tool, but needs some improvement
October 31, 2019

Seismic is a great tool, but needs some improvement

Megan Liu (Mae) | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Seismic

Seismic is being used across the whole organization, mainly by our sales team. It is a great content management tool where our users visit to retrieve the content they need for their specific business use cases.
  • Seismic is user-friendly.
  • Seismic has on-call support staff.
  • Seismic is customizable to some extent.
  • Seismic can improve on search filtering functionality.
  • Seismic can improve on the case study content selector functionality for LiveDocs.
  • Seismic has been great for serving our users' content management needs.
  • Seismic recently changed their search filtering system, which actually negatively impacted our sales teams because they preferred the old system more. They thought it was more efficient. The new system does not allow for multi-select.
I wasn't here for the vendor selection process.
Seismic has friendly, professional support staff, however, we've had 4 different account managers in the past year. Each time, we had to re-educate the new account managers on our business needs and pain points with Seismic, and no real solution has been made to resolve our pain points.

Do you think Seismic delivers good value for the price?

Yes

Are you happy with Seismic's feature set?

No

Did Seismic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Seismic go as expected?

I wasn't involved with the implementation phase

Would you buy Seismic again?

Yes

All organizations are different, so it really boils down to what your core needs are.