Item: Capsule CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

As a small organisation that doesn't need huge CRM functionality, Capsule has been great. It has been really easy to use and integrates with Gmail perfectly. We are currently on the free version of Capsule which is all we need for now.

Pros and Cons

Contact Management
Sales Forecasting
Easy to use
Gmail integration

Limited functionality when compared to it's CRM competitors.
No Email Campaign Functionalities

Return on Investment

Easy Contact Mangement
Great For Sales Pipeline Tracking

Alternatives Considered

Capsule CRM is a great lightweight CRM that is easy to use and has all the features a small CRM would need. The free version is really great for a company not ready to start paying for a CRM but just needs to use a CRM for a feature like contact management.

Other Software Used

15Five

Likelihood to Recommend

Capsule CRM is great for companies that need a CRM that integrates well with Gmail. Additionally, it has a long list of other integrations. Capsule is perfect for small businesses that need a CRM but don't want to pay for extra features they wouldn't need that CRMs like Salesforce would have.

Great lightweight CRM

Overall Satisfaction with Capsule CRM