Former Guru User
November 05, 2019

Former Guru User

Kelsey Ward | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We no longer use Guru, but it helped us to share information across our growing organization. We are a global organization and were growing quickly. It helped by reminding us to document and acting as a centralized location for information across the company. It was super easy to use as a Chrome extension and Slack integration.
  • Anyone can create or edit cards.
  • Review and Verification by different team members to ensure consistent and up to date information.
  • Ability to save screenshots and other formats in a clean and effective manner.
  • Not centralized or easily able to manage administratively.
  • Still needed somewhere else to save the documentation - i.e. Google Drive.
  • Quick and easy knowledge regurgitation - probably saved 15 minutes per instance. Searching Guru was quick instead of having to ask around the company and in Slack.
I like Confluence because it is a bit more organized and easy to see what all content is available during your organization. Guru was great for certain teams, but Confluence is great across our company as a whole.
I never used Guru support.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

No

It depends on what you have to store and how many people you are looking to share the information between. Guru is better for smaller teams with less information. It would also be good to start with a specific format before just jumping in and saving things.