Satisfied BigTime customer
Updated March 22, 2022
Satisfied BigTime customer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BigTime Software
We use it to track our work in process. Track time by team member. Billable time and unbillable time. Invoicing to clients. Integrates with Quickbooks.
- Time tracking
- Invoicing
- Tracking accumulated unbilled time and expenses by client
- Billable and unbillable time by team member
- Total work in process reporting
- Customer support
- Limitations on custom reporting
- Allows team to work remotely
- Integration with QUickbooks
- Accurately tracks time spent on each client
- Identified % unbillable time by team member
- Tracking of expenses and getting them billed to client
- More timely invoices to clients
- TSheets, Zoho Analytics (formerly Zoho Reports) and Intuit Payroll
Cost Ease of use Provides us with info we need to operate our business
Do you think BigTime Software delivers good value for the price?
Yes
Are you happy with BigTime Software's feature set?
Yes
Did BigTime Software live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BigTime Software go as expected?
No
Would you buy BigTime Software again?
Yes
Using BigTime Software
15 - accounting and tax preparation
1 - systems manager
- tracking time and billing
- billing
- providing accounts receivable report
Evaluating BigTime Software and Competitors
Yes - timesheets
- Price
- Product Features
it provides us all of the billing information that we need
BigTime Software Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - did not accurately track cumulative work in progresss financial amounts
Invited our team member to their office for some individual training
Using BigTime Software
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
Yes, but I don't use it